Cancellation and Refund Policy
TERMS & CONDITIONS
We advise you to guarantee your reservation against credit card or a cash deposit. Companies/Travel Agents enjoying credit facility can guarantee by sending a voucher/authorized letter duly signed by an authorized person. Request you to provide a valid Photo id (Mandatory) at the time of check –In for the all occupants in the room. Pan Card will not be accepted as photo id.
Individual Bookings Cancellation/No show/Advance Payment Policy-
50% retention will be charged on cancellation 72 hrs prior to check/in, 100% retention will be charged on Cancellation 48 hrs prior to check-in or NO SHOW.
No cancellation will be entertained during festival dates, weekends & special dates.
GROUP/SOCIAL EVENTS (ROOMS AND BANQUETS) PAYMENT POLICY AND SCHEDULE/CANCELLATION
All events must be paid in full by 3 schedule days before the date of function. Payment schedule:
- 25% advance of the estimated billing at the time of booking confirmation.
- Rest 50% advance a 45 days before the date of function.
- Rest 25% advance a week before the function date.
Balance due (Extras) after the estimated billing needs to be cleared immediately after the function. Advance Payment will be forfeited/levied for cancellation received 45 days prior to arrival & the payment will not be refunded / nor adjusted for future bookings.
In any case the booking gets cancelled the organization or individual will be responsible for 100% retention of the room rentals and Food/beverages revenue which was given at the time of booking confirmation. In case of amendment in the confirmed date, the booking may be considered as the cancellation and hotel reserve the rights to apply the retention charges.
GST Number to be provided at the time of reservation/Check-in. If latter provided the amendment to the same will not be entertained.
The Management holds the rights to cancel the booking without prior notice if 100% payment has not been received before check in/Functions.